Handmade Walnut Valet Tray

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at richard@hofferwoodworking.com

If your return is accepted, we’ll provide instructions on how and where to send your package. You are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at richard@hofferwoodworking.com

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items: Certain types of items cannot be returned, like custom furniture or customized orders. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at richard@hofferwoodworking.com

Shipping

We currently ship within the United States only. We categorize our offerings into four offerings, ready to ship houseware, made to order housewares, ready to ship furniture, and custom furniture. The category of each item in our store is noted at the bottom of the product description. You can also select to pickup your piece at our shop in Shermans Dale, PA.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Ready to Ship Housewares: We ask for a 7-business day processing time to get your ready to ship houseware order in the hands of the shipping carrier you select at checkout. We will do our best to get your order out as fast as possible.

Made to Order Housewares: Our current lead time is 4-8 weeks depending on order volume and order complexity.

Ready to Ship Furniture: We ask for a 10-day processing time to connect with you on shipping options and costs or to setup a delivery time at an additional cost if you reside in Pennsylvania, Delaware, District of Columbia, Eastern Ohio, New Jersey, New York, or Western Virginia.

Custom Furniture: Please reach out at either richard@hofferwoodworking.com or call/text 717-268-9399 to discuss lead times and shipping specifics. We deliver at an additional cost to Pennsylvania, Delaware, District of Columbia, Eastern Ohio, New Jersey, New York, or Western Virginia. Otherwise we ship via freight to the rest of the US.